Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at riuk303@gmail.com. If your return is accepted, we will send you instructions and the appropriate address for shipping the item. Do not send any products back without prior authorization, as the return address may vary depending on the order.

The return address will be provided after your return request is approved. Please do not send returns to the address shown on the original package unless we specifically instruct you to do so.

Unless the product arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs. If the issue is our fault, we will provide instructions to resolve it at no additional cost to the customer.

For any questions regarding returns, please contact us at riuk303@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.  If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at riuk303@gmail.com.